Support Manager

hej

For us, it is most important to build killer relationships with our customers. In addition to providing our customers with great products, we believe that offering excellent support when needed is what gives a real spark to the relationship.This is where your job as our Support Manager comes in. Eager to assist, you are all about identifying the challenges our customers might be facing and providing them with timely and accurate solutions to technical problems. You will be responsible for the company’s support function. Responsibilities includeowning and investigating a wide variety of issues and producing robust and well-written solutions for the same. In addition, constantly strive towards identifying and delivering improvements.

Requirements

  • Excellent communication skills, both written and spoken
  • Great understanding of web-based services
  • Broad set of technical skills i.e. experience from working with Linux based operating systems, Java application servers and Databases.
  • Experience from working in an ITIL-driven organization. This includes working with Change, Incident and Problem Management
  • Project Management skills along with the ability to push for changes and improvements across the organization

Plus

  • Experience from working with technical support, business to business
  • Hands-on experience from working with Jira
  • Web technologies and internet protocols (XML, HTTP, TCP/IP)
  • Database querying (SQL queries)
  • Version control systems (GIT, Subversion etc.)
  • Scripting skills (Bash, Python and/or Perl)

Are you our next Support Manager?